App / Casino
Got a question about your borjeet account, a wallet top-up via Nagad or Rocket, or how to move between the sportsbook and casino? This page collects the questions we hear most and gives you straight answers — no filler, no redirects.
This FAQ exists because the same questions come up again and again — and you deserve a clear answer rather than a long read through terms. We have organised the entries around the things Bangladesh visitors ask most: getting the account open, topping up via Nagad, Rocket or Bank Transfer, and understanding how sports betting and casino sit inside one shared wallet. Each answer is written for someone who reads quickly on a phone screen. If a question is not covered here, the live support route is open — you will find the contact options in the support section below. A few things worth noting before you dive in: answers here describe how the platform works in general; exact limits, verification steps and field labels are shown inside your account when you are signed in, and those should be treated as the definitive reference.
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Sometimes an answer needs to come from a real person rather than a published page. The routes below are the channels we have made available — use the one that fits your situation. For account-specific queries, have your registered details ready so the team can pull up your record without delay. Do not share your password through any support channel.
Open the chat icon from any page on the site. It connects you to the support team directly. Use this for account access questions, wallet status queries or anything that needs a quick back-and-forth. Available through the site interface.
Send your query to the support address listed on the Contact page. Email works well for document submissions, account verification questions or anything that needs a written record. Response times vary; check your spam folder if you do not see a reply.
The Help Centre in the site footer holds written answers for common account and payment topics. Search by keyword or browse by category. It is the quickest route for wallet, verification and navigation questions that do not need a live conversation.
Every answer here reflects the actual steps inside the platform — not a generic template. Where a field label or limit matters, we tell you to check it in your account, because that is where the live value always appears.
We name only the wallet and transfer options that are actually set up: Nagad, Rocket and Bank Transfer. We do not list methods that are not verified on this platform, and we do not invent processing windows we cannot confirm.
Where a feature depends on your local law or the eligible regions the platform serves, we say so explicitly. We do not claim universal access, and we point you to the relevant account area for confirmation rather than making a blanket promise.
If an account flow, wallet option or navigation path changes, this FAQ is updated to match. If you find a step that does not match what you see in your account, the live chat route is the fastest way to flag it to the team.
Not every question belongs in a FAQ and not every query needs a live conversation. The table below helps you pick the faster path. General questions about how the platform works — wallet flow, section navigation, what game studios are in the lobby — are answered here. Questions about your specific account, a transaction that has not updated or a document you have submitted go to live support, where the team can check your actual record.
Covered in this FAQ — the general process is the same for everyone and the fields are clearly labelled on the registration page.
Contact live chat or email — the team needs to check your account record, something this FAQ cannot do for you.
Covered in this FAQ — the wallet flow is consistent and the steps are described in the question below on deposits.
Contact live chat with your transaction reference — this needs a direct check against your account and cannot be resolved through a published FAQ.
Before diving into the full FAQ, a few things about how borjeet is built that affect the answers below. One account connects sports betting and casino. Your wallet balance moves between sections without a separate transfer. The game lobby carries content from JDB, Pragmatic Play, PlayStar and Bigtime Gaming. And the platform is designed to work well on mobile — which matters if Nagad or Rocket is your usual top-up method.
Sports markets and casino categories share a single account and wallet. Switch from a cricket line to a roulette table without logging out or moving funds between separate balances. The navigation bar shows both sections at all times.
The site loads on a mobile browser without needing a download. Account pages, wallet top-up flows and the game lobby all adapt to a small screen. Nagad and Rocket transfers are handled inside the mobile wallet flow you already know.
The casino lobby carries titles from JDB, Pragmatic Play, PlayStar and Bigtime Gaming. You can browse by studio or by category — slots, live dealer tables and table games are all reachable from the main lobby menu once you are signed in.
Cricket is the sports category that sees the most activity — IPL, BPL and international matches are listed under the sportsbook. After the match, the casino lobby is one tap away. Both sit under the same account, same session.
The questions below cover account setup, wallet top-ups, section navigation and what to do when something does not look right. Read the answer in full — many of them include a specific account step that resolves the issue faster than contacting support.
Head to the registration page and fill in the fields shown — your mobile number, a password and any verification information the form requests. The fields and required documents are listed on-screen. Once your account is confirmed, you can top up via Nagad, Rocket or Bank Transfer and access both the sportsbook and casino from the same login.
Nagad, Rocket and Bank Transfer are the verified options on this platform. To start a top-up, go to the wallet section inside your account and select the method you want to use. The form will show the exact steps, reference fields and any minimum amount set for that method. Do not send funds before checking those details.
Yes. One account covers both. Your wallet balance is shared across the sportsbook and the casino lobby, so there is no need to move funds between two separate accounts. Use the navigation bar at the top of the page to switch between sections — the switch takes effect immediately without ending your session.
Open the sportsbook section from the main navigation. Cricket markets — covering IPL, BPL and international fixtures — are listed there. Match availability depends on the current schedule; check the sportsbook directly for what is live or coming up. Odds and market options are shown on each fixture page once you are signed in.
First, check the transaction record inside your account wallet — it shows the status of any pending or completed transfer. If the status is still pending after the window shown on the deposit page has passed, contact live chat with your transaction reference number. The team can check the transfer against your account record directly.
Open the casino lobby when you are signed in. You can filter by studio — JDB, Pragmatic Play, PlayStar and Bigtime Gaming are all available there. Select the studio name from the filter or browse the lobby by category: slots, live dealer tables and table games each have their own section within the lobby navigation.
Try the password reset option on the login page first — it sends a reset link or code to your registered contact. If that does not resolve it, open a live chat session or send an email to the support address on the Contact page. Have your registered mobile number or email ready so the team can verify your identity and assist you faster.